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CUSTOMER SUPPORT 101

CUSTOMER SUPPORT 101

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Responsible Amos Chirwa
Last Update 03/21/2026
Completion Time 6 hours 29 minutes
Members 11
  • BILLING LIFECYCLE: PRE-ACTIVATION
    5Lessons · 1 hr 39 min
    • Introduction: Understanding the Billing Lifecycle
      7 xp
    • Quotation: Capturing the Customer Request
      7 xp
    • Contract: Making the Agreement Legally Binding
      28 xp
    • From Agreement to Execution: Understanding the Sales Order
      10 xp
    • Subscription: Where the Service Goes Live
      7 xp
  • THE ANATOMY OF BILLING: INVOICES, ADJUSTMENTS, PAYMENTS & STATEMENTS
    1Lessons · 44 min
    • Invoices Explained: Structure, Validation, and VAT Compliance
      New 18 xp
  • WEEK 1
    5Lessons · 4 hr 6 min
    • CS-MAN-001_ Customer Service
      20 xp
    • CRM and Customer Interaction Logging
      15 xp
    • Internet Knowledge Test
      20 xp
    • Payment Processing & Capturing Refresher - 2026/02/12 09:25 SAST - Recording
    • Account Reconciliation Framework and Compliance Standards - 2026/02/18 10:58 SAST - Recording